FAQ's - MassageMNL

Massage MNL FAQ's

What time do you operate?

Our massage starts at 2pm to 12 midnight, while our operators are open to accept bookings from 11am - 12 midnight.

Are you open daily?
Yes, except selected holidays (like Holy Week, Christmas, New Year)
Do you have a physical store?

We are only exclusive to home service for now.

Do you bring massage tables/bed?
No.
Which areas do you cater?
We service the following areas:
  • Metro Manila
  • Rizal - Angono, Binangonan, Antipolo, Taytay, Cainta, Marikina & San Mateo
  • South - Paranaque, Muntinlupa & Las Pinas
  • CAMANAVA - South Caloocan, Malabon, Navotas, Valenzuela
*Please note that we have minimum massage hours and additional P100 for transportation depending on the location.
What do I need to prepare before the massage?
  • Take shower prior the massage and prepare a clean towel.
  • Please ensure the room is at your comfortable setting for you since your body temperature can drop slightly during the massage.
 
What type of services are offered by Massage MNL?
Please click this link to check our complete services with description.
Can I request which area to focus with?

Yes, the therapist may tailor your treatment accordingly to your needs.

Can I request for Official Receipt?

Yes

How can I pay?
Online through our booking page or cash through our therapist.
Do you have male and female therapists?
We only have female therapists for now.
What should I wear during massage?

Whatever is comfortable for you! But we require all our clients to wear underwear during the massage.

Can I request for a certain therapist?
Yes, you may request your preferred therapist but due to the on-demand nature of our services and in order to guarantee you receive a massage when you want it, as we have no way of guaranteeing a certain therapist will be available for certain date/time, but our operators will be happy to check it for you! Just chat them on our chat box to see if your preferred therapist is available.
 
We assigned the first available therapist to your booking. 
It's just like Grab, but for massages.
 
Rest assured, that all our therapists have go through training and they are all NC2 certified and DOH licensed.
What are the qualifications of your therapists?
We don't accept a therapist who doesn't have a massage experience yet. We require at least 2 years of experience and should be either DOH licensed or NC2 certified.
What kind of oils are you using?
For regular massage, we have mineral oils, while for kiddie/baby, prenatal, postnatal, and lactation we use Virgin Coconut Oil, and for Lymphatic drainage massage, we use special organic oil.
 
If you prefer to use your own oil/lotion, you may do so.
Do you offer gift certificate?
Yes we do! We offer P500 and P1,000 GC.
Do you accept last minute booking?
Definitely! As long as there is an available therapist to accommodate your booking.
Can I extend my massage hours?
It depends on the availability, please ask first our operator or therapist if they can extend the time.
Can I book a massage directly with the therapist?
NO. For the sole reason of ensuring the quality of service that we provide. We boast in offering and providing you excellent customer service and quality-reliable service. The reason you book a massage is to be rid of stress. When you book through Massage MNL, just call or do it online and we take care of everything; from scheduling to connecting you through a qualified and personally vetted local therapist we have available. In addition to that, our therapists actually prefer that you book through our platform since in this way, we eliminate their stress of handling the operational aspects of this business (i.e. scheduling, marketing, cancelations, payments, etc.). Thus, providing them a stress-free workplace/environment and making them enjoy what they’re passionate about in the first place; making you feel your best-relaxed self.
I have more questions and/or concerns, feedback or suggestions!
Dont worry, you may email us at info.massagemnl@gmail.com 🙂
 
 
Pre Natal Massage

1. WHAT IS PRENATAL MASSAGE?

Prenatal massage is very similar to a full body massage. However, our therapists will make a few modifications to ensure the safety and comfort of the mama and the baby.

Only licensed therapists are allowed to perform this procedure.

2. WHAT ARE YOUR THERAPISTS’ CREDENTIALS?

Our therapists are NC2 certified and DOH licensed.

3. WHEN IS IT SAFE TO HAVE A PRENATAL MASSAGE?

We don’t allow prenatal massage for mommies in their first trimester when miscarriage risk is highest. For some women, massage can set off a detoxification process. During a detox, your body is doing a deep clean and getting rid of stored toxins. This is a problem for pregnant mamas, because some of those toxins may end up back in your blood and can potentially be passed to your developing baby. If you live a clean lifestyle (one that is filled with healthy foods, adequate exercise, and devoid of smoking, drugs, and excessive drinking), this is not likely. But as a safety precaution, we only accept bookings if you are 16 WEEKS AND UP in your pregnancy already.

4. CAN A MASSAGE MAKE YOU HAVE A MISCARRIAGE?

There are actually no studies to suggest a direct correlation between massage and miscarriage.

5. IS IT A FULL BODY MASSAGE?

Yes, since the majority of the body will be treated. However, the abdomen as well as pressure points such as around the ankle, for example, will not be massaged to avoid premature contractions or jump-start labor.

6. WHAT WOULD BE THE POSITION OF THE MAMA DURING THE PROCEDURE?

Laying down on your back semi-reclined by pillows or lying sideways cradling a pillow.

7. WHAT ARE THE BENEFITS?

- Reduces stress and swelling
- Relieves joint pain and some sore muscles
- Improves sleep
- Relieves headaches
- Alleviates heartburn
- Improves blood circulation
- Stabilize hormones
- Improves nerve pain
- Makes delivery easier
- Relieves lower back pain
- Reduces the risk of premature labor

8. DO YOU OFFER LABOR STIMULATING MASSAGE?

Yes, this massage is designed to prepare you for your little one. Acupressure induction points mix with reflexology will be applied on key points as well as massage in hips to encourage the hip opening.

This massage might increase blood flow to the uterus, influence hormonal responses and stimulate uterine contractions.

  • We accept 37 weeks and up and should have approval with your OB
Post Natal Massage

1. WHAT IS A POSTNATAL MASSAGE?


Postnatal massage is a full body massage designed specifically for women who just gave birth. It helps restore the body to its pre-pregnancy condition, speeds up healing, and assists in C-section recovery. Only licensed therapists are allowed to perform this procedure.


2. WHAT ARE YOUR THERAPISTS CREDENTIALS?


Our therapists are NC2 certified and DOH licensed.

3. WHEN IS IT SAFE TO HAVE A POSTNATAL MASSAGE?

(Normal Delivery)

1 week after delivery up to 3 months.

(Cesarean / C-section)

2 weeks after delivery with clearance from OB up to 6 months

(Immediate)

We cater to hospital calls and this treatment can be provided immediately after delivery. Clearance from OB is required.

4. IS IT A FULL BODY MASSAGE?

Yes.

5. WHAT ARE THE BENEFITS?

* Helps with the recovery of the uterus
* Reduction of swelling
* Improve stability, posture, and coordination
* Stress reduction and relaxation
* Decreases chances of postpartum depression
* Faster muscle recovery and overall health improvement
* Glowing skin

Lactation Massage

1. WHAT IS LACTATION MASSAGE?

Lactation massage is a specified type of massage designed for nursing/breastfeeding women.

Therapists apply smooth and gentle pressure to specific contact points on the breast to stimulate glands for a healthy continuous flow of breast milk.

2. WHAT ARE YOUR THERAPISTS CREDENTIALS?

Our therapists are NC2 certified and DOH licensed.

3. WHEN IS IT SAFE TO HAVE A LACTATION MASSAGE?

You can book your lactation massage immediately after your delivery.

4. IS IT A FULL BODY MASSAGE?

No. The treatment focuses only on the upper part/breast area.

5. WHAT WILL BE THE POSITION OF THE MAMA WHILE TREATMENT IS BEING DONE?

The procedure can be received sitting down or lying down.

6. WHAT ARE THE BENEFITS?

- Stress reduction and pain relief
- Reduce engorgement or the painful inflammation that occurs when breasts become overfull
- loosened clogged ducts
- Improve breast milk quality
- Improve breast milk production
- Increase Pumping Output

Lymphatic Dranage Massage

1. WHAT IS LYMPHATIC DRAINAGE MASSAGE?

The primary goal of a therapist providing a lymphatic drainage massage is to stimulate the circulation of lymph fluid around the body. There are 600 to 700 lymph nodes in the human body, each one storing a clear, slightly yellowish fluid containing white blood cells that fights against infections and diseases.

This treatment rapidly speeds up the removal of wastes and toxins from your body which will provide a major boost in your immune system. It also increases metabolic rate so it’s a great complement to your regular fitness regimen - a secret recently revealed by our very own VS Angel, Kelsey Meritt, to maintaining her beautiful physique.

2. WHEN IS IT SAFE TO HAVE A LYMPHATIC DRAINAGE MASSAGE?

Anyone can have this procedure however, it is best to avoid it when you have the following:

- fever
- inflammatory disease
- Bleeding (on period) or thrombosis (clot)
- an undiagnosed lump or active cancer

You might feel a bit light-headed during or after the treatment but that is perfectly normal. This is your body’s way of reacting to the detoxification process.

3. IS IT A FULL BODY MASSAGE?

Majority of the time will be focused on lymph areas only

4. WHAT ARE THE BENEFITS?

- reduce the chances of suffering from minor colds and viruses
- Help reduce water retention
- Improved metabolic rate helping you burn calories more efficiently
- treatment of lymphedema
- reduces swelling, puffiness and blotches on the skin
- Speeds up healing of scar tissue and improve the appearance of stretch marks

Deep Tissue vs Sports Massage

1. Oil Application

Deep Tissue (DT) is a dry massage. No oil application.
Sports Massage (SM) however, needs oil so the skin is lubricated to reduce friction.

2. Massage Technique

Sports Massage Therapy is designed for people who has an active lifestyle.
You’ll experience more kneading and rubbing movements with SP to soothe the muscles and this massage comes with stretching. This is also used to help prevent injuries, prepare the body for athletic activity and maintain it in optimal condition.
For DT, on the other hand, you’ll find relief from trigger point therapy to discharge tightened muscles and find the exact place and power of discomfort.

3. Pressure

Take SP if you have an active lifestyle and/or if you prefer hard massage with stretching.
DT focuses on the inner layer of your muscles so take it if you’re into hard pressure that needs a bit of deep breathing to help you throughout the session.

Cancellation and Rescheduling Policy

We understand that plans can change, so if you need to cancel or reschedule your booking, you can do so within 6-24 hours before your massage appointment.

  • For any cancellation or rescheduling that takes place between 6 to 24 hours prior to the scheduled massage time, no charges applied.
  • For any cancellation or rescheduling that takes place less than 6 hours prior to the scheduled massage time, we charge 100% of the total.
    If you’re running late to a scheduled appointment, we allow 10-15 minutes for your arrival. If you still haven’t shown up after 15mins, we leave and consider the booking as a no-show and you will be charged a full amount.

If running late and you still want the therapist to wait for you till you arrive, after 15 minutes of your scheduled time your time will start running and only until the time she's supposed to finish - no extension, with respect for the next appointment.

We put this cancellation and rescheduling policy in place to protect our therapists, as they lose income when cancellations or reschedule to booking occur and need to receive compensation for the time we set aside for you.

Please do know that we will also update via call or text if our therapist is running late due to heavy traffic, rainy weather or any instances we cannot control. We always put one hour of travel time whether it is near or far.

Contact Numbers

For follow up/concerns, please contact the following numbers:

Main Service Areas
Globe (0916) 798 8656 (on Viber too!)
Smart (0928) 628 2778

Makati/Taguig/Pasig/Rizal/South/North Service areas
Globe (0977) 264 8847 (on Viber too!)
Smart (0999) 701 3279

You may now chat with us through our Facebook page: Massage MNL
from 11am - 7pm only